Express Shipping Free shipping for your first order
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If you want to change your address, please contact our customer service +971-52-8992355
Normally to ensure that your package can be properly delivered, our customer service team will call you on your provided number for double check before shipment, if you need to change the address, please kindly inform and remind them.
Please note that we can help you modify your order before shipment.
It includes changing the size or the color of an item, removing an item, changing your shipping address.
Once your package shipped, we will only be able to change the address.
Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 3-7 days). Sometimes the shipping company has not updated the package information.
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.
If you are not 100% satisfied with your purchase, you can request for returning or changing by following these steps:
(1)Please make sure to contact us within 3days from the date your order is delivered, and we accept return for refund within 30days after delivery date (the date you received your package)
(2)Ensure that the item is unused, unworn and in the same condition you receive it.
(3)If the item you have receive is damaged, defective , you can request for returning , replacement or changing
(4)If you wish to return the items to the nearest return address, please contact our customer service at +971-52-8992355
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your returned items. We’ll issue the refund to you in approx 2 working days once approval received by accounts team. Returning shipping charges are free
We do not accept returned items that were sent back by you directly without checking with us first
We’ll issue the refund to you in approx 2 working days once approval received, but the whole process may takes 10-15days, if after this time, you still don’t receive the refund from us, it may because the formalities not be done yet, further information could contact our customer service +971-52-8992355
We apologize for this inconvenience. However the price can be changed in different promotion plans, so we are not able to issue a refund for the difference. ARAB-SNEAKER reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding.